Returns & Exchanges
We stand behind the quality of our rice products. If you're not completely satisfied, we'll make it right with our hassle-free return and exchange policy.
CHALNIN Quality Guarantee
We guarantee the freshness and quality of all our rice products. If you receive anything that doesn't meet our high standards, we'll replace it or provide a full refund.
How to Return Your Order
Contact Us
Reach out within 30 days of delivery
Call, email, or use our online form to initiate your return
Get Authorization
Receive your Return Authorization Number
We'll provide return instructions and prepaid shipping label
Package Items
Securely pack items in original packaging
Include all original materials and return authorization form
Ship Back
Send using our prepaid return label
Drop off at any authorized shipping location
Get Refund
Receive refund within 5-7 business days
Refund processed to original payment method after inspection
Return Reasons & Timeframes
Product Defect
Manufacturing defects or quality issues
Damaged in Transit
Items damaged during shipping
Wrong Item Sent
Received incorrect product
Not Satisfied
Product doesn't meet expectations
Exchange Policy
Same Product Exchange
Exchange for the same product if defective or damaged
Different Size/Variety
Exchange for different rice variety of equal or lesser value
Credit Option
Receive store credit for future purchases
No Restocking Fees
We never charge restocking fees for returns or exchanges
Return Requirements
Original Packaging
Items must be in original, unopened packaging when possible
Return Authorization
Must obtain RMA number before returning items
Time Limits
Returns must be initiated within specified timeframes
Inspection Process
All returns subject to quality inspection upon receipt
Non-Returnable Items
For health and safety reasons, certain items cannot be returned once opened or used:
- • Opened rice packages (unless defective)
- • Items past their return window
- • Custom or special order items
- • Items without return authorization
- • Damaged packaging due to misuse
- • Items purchased with promotional codes (some restrictions apply)
Need to Start a Return?
Our customer service team is ready to help you with your return or exchange. Contact us to get started with your Return Authorization Number.